Pricing & Engagement Basics

Our pricing and engagement structure is designed to be transparent, scalable, and aligned with regulatory requirements. Because every healthcare organization is different, pricing is based on the specific services and level of support your organization needs.

How Pricing Is Determined

Pricing is customized based on factors such as:

Number of employees and providers
Services included in your compliance program
Organizational complexity (locations, states, specialties)
Level of ongoing support required

Your proposal outlines the exact services included in your program and the associated pricing.

Subscription-Based Engagement

Our compliance programs are provided on a subscription basis for the agreed-upon term.

Key points:

Audit support and protection apply only during an active subscription period
Services are tied to the defined “time of service” in your agreement
Lapsed or inactive subscriptions are not eligible for audit protection

This structure ensures your organization receives continuous support and remains audit-ready.

Audit Support & Protection Terms

Audit support is included for relevant audits that occur during the active service period, provided:

The audit relates to services covered under your agreement
Your subscription is current at the time of the audit
The audit falls within the covered timeframe

If an audit relates to a period outside the active service term:

Support may still be provided
Consulting services are billed at $300 per hour, with notice provided in advance

Professional liability coverage applies when it is determined that HCP was negligent in its recommendations or actions related to HIPAA or OSHA compliance.

Consulting & State-Specific Requests

Each client may request up to one hour per month of state-specific compliance research and support at no additional cost.

If requests exceed the included time:

Additional consulting is billed at $300 per hour
Clients are notified in advance
A proposal is provided before additional work begins

Client Responsibilities

Our services rely on accurate information and active participation from the client.

Clients are responsible for:

Providing accurate and complete data
Reviewing and approving policies and documentation
Ensuring staff follow published policies and complete assigned tasks

HCP cannot be held responsible for inaccuracies in client-provided data or for staff actions that fall outside documented policies and procedures.

What’s Included vs. Additional Services

Your proposal clearly outlines:

Core services included in your program
Optional or add-on services (such as background checks or credential management)
Any services that may incur separate or usage-based fees

There are no hidden services or surprise charges outside what is documented in your agreement.

Getting a Detailed Quote

Because pricing is customized, the most accurate way to understand cost is through a proposal tailored to your organization.

Questions about pricing or your engagement?
Chat with us or contact your support team for clarification.

Last reviewed: January 2026

Pricing & Engagement Basics

High-level information about how pricing and engagements typically work.